Solar Vibez

Shipping Policy

All transactions on the site are complete and final, and LUXY VIBEZ LLC offers no return and exchanges except under the terms and conditions set forth below:

  1. Damaged in Shipment

If you receive your product and it has been damaged during shipment, please email us at suppkrt@solarvibez.com within 30 business days of receiving the shipment. Include a description of the damages and include pictures if possible. This information is extremely helpful to us in making sure that our products are packaged and shipped properly. We will arrange for the damaged products to be replaced.

  1. Exchanges

Returning the item, you have and making a separate purchase for the new item is the quickest way to ensure you get what you want. If you are dissatisfied with your purchase for any reason, we accept returns for exchanges or we issue you a store credit. When returning, items must meet the conditions stated in paragraph c below. Please ensure that exchanges are made within 30 days after delivery; LUXY VIBEZ LLC do not reimburse the cost of return postage.

  1. Important conditions for return

Please note that you can only return a product if it is defective or you are dissatisfied with a purchase. The product returned shall be inspected on its receipt. Please ensure that the following conditions are fulfilled before returning the product:

  • The product shall be in unused and original condition;

  • Free from stains

  • You shall inform about the return of the product to us within a period of 10-15 business days;

  • You shall not accept any open box deliveries;

  • The return package shall include everything that arrived with the package when you made the purchase, including price tags, labels, original packing, freebies & accessories, invoices/warrantee cards and other documentation.

  • You agree and acknowledge that LUXY VIBEZ LLC reserves the right to determine whether or not product is in saleable condition. Items considered unsellable will be discarded. LUXY VIBEZ LLC will not issue a Store Credit or Exchange these item(s).

  1. Refunds

We will send you an email after your return has been received and examined to advise you that we have received your returned item. We will also tell you if your refund has been approved or rejected. If you are approved, we will give you a shop credit or swap it for you.

SHIPPING

We process all orders within 48 hours. After they are shipped it takes 7-14 business days to arrive within the United States of America, while foreign shipments take 15 to 30 working days. We shall not be accountable to you if delivery does not arrive at the scheduled time due to logistical delays and/or COVID – 19 difficulties.

The messaging service is carried out with tracking control. Shipping shall be done with our shipping company and delivered by USPS. We have the express right to use any Courier service as we deem fit.

Please note that Shipping fees would be calculated together with your order price upon checkout. Please keep in mind that this free shipping is entirely discretional, and we reserve the right to use it as we see appropriate.

International Shipping

Please keep in mind that shipping costs vary by country. You will see individual shipping prices for your order before you place it at checkout. For orders shipping outside of the United States, we are not liable for any tariffs, customs, or taxes. Orders will not be dispatched until payment has been received.

CANCELLATION POLICY

Cancellation is approved within the first 6 hours of purchasing time. After 6 hours, your order will be automatically archived and sent to the warehouse for the process of stocking, packaging, and shipment. No one can cancel your order once it is being processed already. Please be informed that a management, processing and transaction fee (30% of your total order value) will be applied for the cancellation.

Full refund only applies to switching orders. Once you place new orders, our system will automatically cancel old orders and refund 100%. Please inform us via email when you have switching orders.

We would appreciate it if you could please tell us the reason for cancellation. It will help us improve our products and services.

HOW TO CHANGE THE INFORMATION OF MY ORDER?

If you realize you have made an error in shipping address or purchasing, simply e-mail us as soon as possible. We will support you to correct the information.

Please be noted that: we can only change your order information within 48 hours. Please check the order confirmation email which is sent to you right after your order is placed to check all the information.

PLACE OF DELIVERY, DEADLINES AND LOSSES

Approximate delivery times are indicated in working days in the description of each product, although a delay in delivery will not be a reason for penalty.

LUXY VIBEZ LLC will not be liable for errors caused in delivery when the delivery address entered by the User / Customer in the order form does not match the reality or has been missed.

Depending on the destination of the order can be used various ways or methods of shipping, each method and each destination have shipping times that are specified in the order confirmation process.

Deadlines may change for logistical reasons or for reasons of force majeure. In cases of delays in deliveries, LUXY VIBEZ LLC will inform its User/Customer, as soon as it has knowledge of them.

Each delivery is considered made from the moment the company makes the product available to the User / Customer, which is materialized through the control system used by the transport company.

Delays in delivery shall not be considered those cases in which the order has been made available to the User/Customer, by the transport company within the agreed time and could not be delivered for cause attributable to the User/Customer.

When the order leaves our warehouse, you will be sent an email notifying you that your order has been accepted and is being sent.

DELIVERY DATA, DELIVERIES NOT MADE AND LOSS OF THE PRODUCT.

If the User/Customer is absent at the time of delivery, the carrier will leave a note indicating how to proceed to arrange a new delivery.

We would contact you and embark on a series of follow-up actions aimed at ensuring that delivery occurs.

If after 7 working days after the departure to delivery of the order has not been arranged delivery, the User / Customer should contact the administrator of the website.

In the event that the User/Customer does not do so, after 10 working days from the departure to delivery of the order, it will be returned and the User/Customer must bear the cost of shipping and return to origin of the order, as well as any associated management costs.

If the reason for not being able to make the delivery is the loss of the order, the transport will initiate an investigation. In these cases, the response times range from one to three weeks.

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